Privacy Policy

Last Updated: 2025-08-01

At Taktora.AI ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered scheduling platform for manufacturing and filling lines ("Service").

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, phone number, and password
  • Profile Information: Job title, department, and other professional details
  • Content: Production schedules, workflow data, manufacturing processes, and other data you input into the Service
  • Communication: Information you provide when contacting us for support or inquiries

1.2 Information Automatically Collected

When you use our Service, we automatically collect:

  • Usage Data: How you interact with the Service, features used, time spent, and pages viewed
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Access times, dates, and referring website addresses
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information from:

  • Authentication Providers: If you sign in using third-party services
  • Organization Administrators: Information provided by your organization
  • Service Integrations: Data from integrated manufacturing systems or third-party services

2. How We Use Your Information

We use the information we collect to:

  • Provide and Maintain the Service: Deliver, operate, and maintain our scheduling platform
  • Improve Our Service: Analyze usage patterns to enhance functionality and user experience
  • Process Transactions: Handle subscriptions, payments, and billing
  • Communicate with You: Send service-related notifications, updates, and support communications
  • Ensure Security: Detect, prevent, and address technical issues and security threats
  • Comply with Legal Obligations: Meet legal requirements and respond to lawful requests
  • Personalize Your Experience: Customize content and features based on your preferences

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Within Your Organization

  • Information may be accessible to authorized members of your organization
  • Organization administrators may have access to organization-wide data

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Cloud hosting and infrastructure providers
  • Payment processors
  • Analytics and monitoring services
  • Customer support platforms

3.3 Legal Requirements

We may disclose information if required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government requests
  • Protection of our rights, property, or safety
  • Prevention of fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Support business operations

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

6.2 Correction and Deletion

  • Request correction of inaccurate information
  • Request deletion of your personal information

6.3 Objection and Restriction

  • Object to certain processing activities
  • Request restriction of processing

6.4 Opt-Out

  • Unsubscribe from marketing communications
  • Adjust cookie preferences through your browser settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze Service usage and performance
  • Provide personalized content
  • Support security features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information receives adequate protection.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected
  • The right to delete personal information
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access, rectification, and erasure
  • Right to data portability
  • Right to object to processing
  • Right to restrict processing
  • Right to withdraw consent

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending an email notification
  • Displaying a notice in the Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Data Controller Information

For users in the EEA, Taktora.AI is the data controller responsible for your personal information. Our contact information is provided in the "Contact Us" section below.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: hello@taktora.ai
  • Address: 555 Anton Boulevard, Costa Mesa 92626

16. Your Consent

By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.